{"id":3552,"date":"2025-03-07T17:36:17","date_gmt":"2025-03-07T16:36:17","guid":{"rendered":"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/?page_id=3552"},"modified":"2025-05-27T11:37:45","modified_gmt":"2025-05-27T09:37:45","slug":"service-technique-et-assistance","status":"publish","type":"page","link":"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/de\/medizinische-fachkrafte\/schulung-unterstutzung\/service-technique-et-assistance\/","title":{"rendered":"Kundendienst & Support"},"content":{"rendered":"
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Le service Technique<\/strong>
de Physidia\u200b<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"Startseite\" Startseite<\/a><\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Des experts techniques<\/strong> qui vous accompagnent au quotidien<\/strong><\/h2>

Nous apportons une assistance technique afin de garantir la continuit\u00e9 des soins \u00e0 domicile pour les utilisateurs du syst\u00e8me d’h\u00e9modialyse fr\u00e9quente \u00e0 domicile S\u00b3 de Physidia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Approche centr\u00e9e<\/strong> sur le patient<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Maintenance standardis\u00e9e<\/strong><\/h4>

En cas de dysfonctionnement ou de r\u00e9vision pr\u00e9ventive, Physidia applique une strat\u00e9gie d\u2019\u00e9change.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Gestion logistique int\u00e9grale<\/strong><\/h4>

Physidia prend en charge le rapatriement des \u00e9quipements, garantissant une tra\u00e7abilit\u00e9 compl\u00e8te et une s\u00e9curit\u00e9 maximale tout au long du processus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Assurance<\/strong> de la continuit\u00e9 des soins<\/h4>

Mise \u00e0 disposition de moniteurs de courtoisie, limitant l\u2019impact d\u2019une intervention technique sur la prise en charge des patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fabrication<\/strong> et maintenance<\/strong> centralis\u00e9es<\/h4>

L\u2019atelier de maintenance ainsi que la production des pi\u00e8ces d\u00e9tach\u00e9es certifi\u00e9es sont localis\u00e9s \u00e0 Saint-Barth\u00e9lemy-d\u2019Anjou, garantissant qualit\u00e9, conformit\u00e9 r\u00e9glementaire et disponibilit\u00e9 des composants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Assistance T\u00e9l\u00e9phonique Physidia<\/strong><\/h2>

Notre assistance t\u00e9l\u00e9phonique aux besoins des appelants , (assistance, renseignement, d\u00e9pannage\u2026), avec ce souhait d\u2019accompagnement dans la s\u00e9r\u00e9nit\u00e9.<\/p>

Un support technique r\u00e9actif et structur\u00e9<\/strong><\/h4>

L\u2019assistance t\u00e9l\u00e9phonique est disponible du lundi au vendredi de 8h \u00e0 20h, et le samedi de 8h \u00e0 14h<\/strong> pour r\u00e9pondre aux besoins techniques des utilisateurs de notre syst\u00e8me S\u00b3.<\/p>

  • Un support sp\u00e9cialis\u00e9<\/strong> : Nos \u00e9quipes techniques traitent chaque appel et collaborent, si n\u00e9cessaire, avec les \u00e9quipes HDDQ<\/strong> ou nos sp\u00e9cialistes en th\u00e9rapie<\/strong> pour r\u00e9soudre les probl\u00e9matiques complexes. Nous ne r\u00e9pondons pas aux questions d\u2019ordre m\u00e9dical.<\/strong><\/li>
  • Notre engagement<\/strong> : Garantir une prise en charge rapide, r\u00e9duire les interruptions de service et assurer une continuit\u00e9 optimale des soins pour les patients.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Les avantages<\/strong> et les parties cl\u00e9s<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    R\u00e9activit\u00e9 optimale<\/strong><\/h4>

    Notre assistance t\u00e9l\u00e9phonique s\u2019appuie sur un r\u00e9seau de distribution en France pour assurer des interventions rapides, y compris le remplacement de moniteurs et d\u2019\u00e9quipements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Expertise continue<\/strong><\/h4>

    Nos \u00e9quipes b\u00e9n\u00e9ficient d\u2019une formation r\u00e9guli\u00e8re pour maintenir un haut niveau de comp\u00e9tence technique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Qualit\u00e9 de service<\/strong><\/h4>

    Chaque appel est trait\u00e9 avec rigueur pour r\u00e9pondre efficacement aux besoins des patients et garantir la fiabilit\u00e9 de nos solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Formations techniques Physidia : approche et objectifs<\/strong><\/h2>

    Nos formations techniques sont con\u00e7ues pour garantir une ma\u00eetrise progressive du moniteur S\u00b3<\/strong>, en combinant interventions curatives<\/strong> et maintenance pr\u00e9ventive.<\/strong><\/p>

    • Interventions curatives<\/strong> : Structur\u00e9es en niveaux progressifs (0 \u00e0 3),<\/strong> elles d\u00e9veloppent des comp\u00e9tences sp\u00e9cifiques. Chaque niveau doit \u00eatre valid\u00e9 avant d\u2019acc\u00e9der au suivant, assurant une mont\u00e9e en expertise coh\u00e9rente.<\/li>
    • Maintenance pr\u00e9ventive<\/strong> : Approche plus transversale, accessible apr\u00e8s validation des niveaux 0 et 1<\/strong> des formations curatives. Elle inclut notamment la r\u00e9alisation d\u2019une dialyse \u00e0 blanc.<\/strong><\/li><\/ul>

      Selon les besoins, plusieurs niveaux peuvent \u00eatre abord\u00e9s en une session. Les modalit\u00e9s sont d\u00e9finies au cas par cas, en fonction des objectifs p\u00e9dagogiques et des attentes des participants.<\/p>

      Pour plus d\u2019informations, merci de vous rapprocher de votre repr\u00e9sentant Physidia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Le service Techniquede Physidia\u200b Des experts techniques qui vous accompagnent\u00a0au quotidien Nous apportons une assistance technique afin de garantir la continuit\u00e9 des soins \u00e0 domicile pour les utilisateurs du syst\u00e8me d’h\u00e9modialyse fr\u00e9quente \u00e0 domicile S\u00b3 de Physidia. Approche centr\u00e9e sur le patient Maintenance standardis\u00e9e En cas de dysfonctionnement ou de r\u00e9vision pr\u00e9ventive, Physidia applique une strat\u00e9gie d\u2019\u00e9change. Gestion logistique int\u00e9grale Physidia prend en charge le rapatriement des \u00e9quipements, garantissant une tra\u00e7abilit\u00e9 compl\u00e8te et une s\u00e9curit\u00e9 maximale tout au long du processus. Assurance de la continuit\u00e9 des soins Mise \u00e0 disposition de moniteurs de courtoisie, limitant l\u2019impact d\u2019une intervention technique sur la prise en charge des patients. Fabrication et maintenance centralis\u00e9es L\u2019atelier de maintenance ainsi que la production des pi\u00e8ces d\u00e9tach\u00e9es certifi\u00e9es sont localis\u00e9s \u00e0 Saint-Barth\u00e9lemy-d\u2019Anjou, garantissant qualit\u00e9, conformit\u00e9 r\u00e9glementaire et disponibilit\u00e9 des composants. Assistance T\u00e9l\u00e9phonique Physidia Notre assistance t\u00e9l\u00e9phonique aux besoins des appelants , (assistance, renseignement, d\u00e9pannage\u2026), avec ce souhait […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3552","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService technique et assistance - Physidia - H\u00e9modialyse \u00e0 Domicile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/de\/medizinische-fachkrafte\/schulung-unterstutzung\/service-technique-et-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service technique et assistance\" \/>\n<meta property=\"og:description\" content=\"Le service Techniquede Physidia\u200b Des experts techniques qui vous accompagnent\u00a0au quotidien Nous apportons une assistance technique afin de garantir la continuit\u00e9 des soins \u00e0 domicile pour les utilisateurs du syst\u00e8me d’h\u00e9modialyse fr\u00e9quente \u00e0 domicile S\u00b3 de Physidia. Approche centr\u00e9e sur le patient Maintenance standardis\u00e9e En cas de dysfonctionnement ou de r\u00e9vision pr\u00e9ventive, Physidia applique une strat\u00e9gie d\u2019\u00e9change. Gestion logistique int\u00e9grale Physidia prend en charge le rapatriement des \u00e9quipements, garantissant une tra\u00e7abilit\u00e9 compl\u00e8te et une s\u00e9curit\u00e9 maximale tout au long du processus. Assurance de la continuit\u00e9 des soins Mise \u00e0 disposition de moniteurs de courtoisie, limitant l\u2019impact d\u2019une intervention technique sur la prise en charge des patients. Fabrication et maintenance centralis\u00e9es L\u2019atelier de maintenance ainsi que la production des pi\u00e8ces d\u00e9tach\u00e9es certifi\u00e9es sont localis\u00e9s \u00e0 Saint-Barth\u00e9lemy-d\u2019Anjou, garantissant qualit\u00e9, conformit\u00e9 r\u00e9glementaire et disponibilit\u00e9 des composants. Assistance T\u00e9l\u00e9phonique Physidia Notre assistance t\u00e9l\u00e9phonique aux besoins des appelants , (assistance, renseignement, d\u00e9pannage\u2026), avec ce souhait […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/de\/medizinische-fachkrafte\/schulung-unterstutzung\/service-technique-et-assistance\/\" \/>\n<meta property=\"og:site_name\" content=\"SANDBOX-TEST-DB\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Physidia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T09:37:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/wp-content\/uploads\/2024\/12\/decor-page-title.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" 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