{"id":3552,"date":"2025-03-07T17:36:17","date_gmt":"2025-03-07T16:36:17","guid":{"rendered":"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/?page_id=3552"},"modified":"2025-05-27T11:37:45","modified_gmt":"2025-05-27T09:37:45","slug":"service-technique-et-assistance","status":"publish","type":"page","link":"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/en\/healthcare-professionnals\/training-and-support\/technical-support-service\/","title":{"rendered":"Technical Service & Support"},"content":{"rendered":"
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Physidia\u2019s
Technical
Service<\/strong><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"Home\" Home<\/a><\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Technical experts<\/strong> by your side every day<\/strong><\/h2>

We provide technical support to ensure the continuity of home care for users of the S\u00b3 system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Patient-focused<\/strong> approach<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Standardized<\/strong> maintenance<\/h4>

In the event of a malfunction or preventive maintenance, Physidia implements an exchange strategy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Comprehensive Logistics Management<\/strong><\/h4>

Physidia handles the return of equipment, ensuring complete traceability and maximum security throughout the process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ensuring Continuity of Care<\/strong><\/h4>

Provision of courtesy monitors to minimize the impact of technical interventions on patient treatment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Centralized Manufacturing and Maintenance<\/strong>:<\/h4>

The maintenance workshop and the production of certified spare parts are located in Saint-Barth\u00e9lemy-d\u2019Anjou, ensuring quality, regulatory compliance, and component availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Physidia Telephone Support<\/strong><\/h2>

Our telephone support service addresses callers' needs (assistance, information, troubleshooting...), with a commitment to providing<\/p>

A responsive and well-structured technical support service<\/strong><\/h4>

Our telephone support is available from Monday to Friday, 8 AM to 8 PM, and Saturday, 8 AM to 2 PM<\/strong> to address the technical needs of S\u00b3 system users.<\/p>

  • Specialized Support<\/strong>: Our technical teams handle each call and collaborate, if necessary, with FHHD teams<\/strong> or our therapy specialists<\/strong> to resolve complex issues. We do not provide medical advice.<\/strong><\/li>
  • Our Commitment<\/strong>: Ensuring prompt support, minimizing service interruptions, and maintaining optimal continuity of care for patients.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    The benefits<\/strong> and key components<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Optimal Responsiveness<\/strong><\/strong><\/h4>

    Our telephone support relies on a distribution network in France to ensure rapid interventions, including the replacement of monitors and equipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Ongoing Expertise<\/strong><\/strong><\/h4>

    Our teams receive regular training to maintain a high level of technical proficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Service Quality<\/strong><\/strong><\/h4>

    Each call is handled with precision to effectively meet patient needs and ensure the reliability of our solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Physidia Technical Training: Approach and Objectives<\/strong><\/h2>

    Our technical training programs are designed to ensure a progressive mastery of the S\u00b3<\/strong> monitor, combining corrective interventions<\/strong> and preventive maintenance<\/strong>.<\/p>

    • Curative interventions<\/strong>: Organized into progressive levels (0 to 3),<\/strong> they develop specific skills. Each level must be validated before progressing to the next, ensuring a consistent advancement of expertise.<\/li>
    • Preventive Maintenance<\/strong>: A more comprehensive approach, accessible after validation of levels 0 and 1<\/strong> of corrective training. It includes, among other procedures, performing a dry dialysis run<\/strong>.<\/li><\/ul>

      Depending on the needs, multiple levels can be covered in a single session. The modalities are defined on a case-by-case basis, based on educational objectives and participant expectations.<\/p>

      For more information, please contact your Physidia representative.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Le service Techniquede Physidia\u200b Des experts techniques qui vous accompagnent\u00a0au quotidien Nous apportons une assistance technique afin de garantir la continuit\u00e9 des soins \u00e0 domicile pour les utilisateurs du syst\u00e8me d’h\u00e9modialyse fr\u00e9quente \u00e0 domicile S\u00b3 de Physidia. Approche centr\u00e9e sur le patient Maintenance standardis\u00e9e En cas de dysfonctionnement ou de r\u00e9vision pr\u00e9ventive, Physidia applique une strat\u00e9gie d\u2019\u00e9change. Gestion logistique int\u00e9grale Physidia prend en charge le rapatriement des \u00e9quipements, garantissant une tra\u00e7abilit\u00e9 compl\u00e8te et une s\u00e9curit\u00e9 maximale tout au long du processus. Assurance de la continuit\u00e9 des soins Mise \u00e0 disposition de moniteurs de courtoisie, limitant l\u2019impact d\u2019une intervention technique sur la prise en charge des patients. Fabrication et maintenance centralis\u00e9es L\u2019atelier de maintenance ainsi que la production des pi\u00e8ces d\u00e9tach\u00e9es certifi\u00e9es sont localis\u00e9s \u00e0 Saint-Barth\u00e9lemy-d\u2019Anjou, garantissant qualit\u00e9, conformit\u00e9 r\u00e9glementaire et disponibilit\u00e9 des composants. Assistance T\u00e9l\u00e9phonique Physidia Notre assistance t\u00e9l\u00e9phonique aux besoins des appelants , (assistance, renseignement, d\u00e9pannage\u2026), avec ce souhait […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3552","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService technique et assistance - Physidia - H\u00e9modialyse \u00e0 Domicile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/en\/healthcare-professionnals\/training-and-support\/technical-support-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service technique et assistance\" \/>\n<meta property=\"og:description\" content=\"Le service Techniquede Physidia\u200b Des experts techniques qui vous accompagnent\u00a0au quotidien Nous apportons une assistance technique afin de garantir la continuit\u00e9 des soins \u00e0 domicile pour les utilisateurs du syst\u00e8me d’h\u00e9modialyse fr\u00e9quente \u00e0 domicile S\u00b3 de Physidia. Approche centr\u00e9e sur le patient Maintenance standardis\u00e9e En cas de dysfonctionnement ou de r\u00e9vision pr\u00e9ventive, Physidia applique une strat\u00e9gie d\u2019\u00e9change. Gestion logistique int\u00e9grale Physidia prend en charge le rapatriement des \u00e9quipements, garantissant une tra\u00e7abilit\u00e9 compl\u00e8te et une s\u00e9curit\u00e9 maximale tout au long du processus. Assurance de la continuit\u00e9 des soins Mise \u00e0 disposition de moniteurs de courtoisie, limitant l\u2019impact d\u2019une intervention technique sur la prise en charge des patients. Fabrication et maintenance centralis\u00e9es L\u2019atelier de maintenance ainsi que la production des pi\u00e8ces d\u00e9tach\u00e9es certifi\u00e9es sont localis\u00e9s \u00e0 Saint-Barth\u00e9lemy-d\u2019Anjou, garantissant qualit\u00e9, conformit\u00e9 r\u00e9glementaire et disponibilit\u00e9 des composants. Assistance T\u00e9l\u00e9phonique Physidia Notre assistance t\u00e9l\u00e9phonique aux besoins des appelants , (assistance, renseignement, d\u00e9pannage\u2026), avec ce souhait […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/en\/healthcare-professionnals\/training-and-support\/technical-support-service\/\" \/>\n<meta property=\"og:site_name\" content=\"SANDBOX-TEST-DB\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Physidia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T09:37:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/physidia-sandbox-gnfngfcwfuenfwbd.francecentral-01.azurewebsites.net\/wp-content\/uploads\/2024\/12\/decor-page-title.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" 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